Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Petly Store ("we", "us" or "our") collects, uses and protects your personal information when you visit and make a purchase from store-petly.com.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

When you place an order or contact us, we may collect the following information:

• Name and surname
• Delivery and billing address
• Email address
• Phone number
• Payment information (processed securely by Shopify Payments — we never store your card details)
• Order history and communication with our support team

2. How we use your information

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions or support requests
• Comply with legal obligations
• Prevent fraud and maintain the security of our store

3. Sharing your information

We do not sell or rent your personal data. We may share it only with trusted third parties who help us operate our store, including:

• Shopify — our e-commerce platform and payment processor
• Shipping carriers — to deliver your order
• AliExpress / suppliers — to fulfil and dispatch your order

All third parties are required to handle your data securely and only for the purposes specified above.

4. Cookies

Our store uses cookies to keep track of your shopping cart and improve your browsing experience. These are essential cookies required for the store to function. By using our website, you consent to the use of these cookies. You can disable cookies in your browser settings, but this may affect your ability to complete a purchase.

5. Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically kept for up to 7 years in compliance with UK tax regulations.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at contact@store-petly.com. We will respond within 30 days.

7. Data security

We take reasonable measures to protect your personal information from unauthorised access, loss or misuse. Our store is hosted on Shopify, which is PCI DSS compliant and uses SSL encryption to secure all data transmitted through our website.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.